SmallBizGenius Analysis
Golftown reviews reveal a mixed customer experience, with praise for knowledgeable staff and efficient service contrasting sharply with complaints about poor customer service and order fulfillment issues. While some customers rave about personalized fittings and helpful employees, others report feeling ignored or mistreated, especially regarding returns and online orders.
Category Breakdown
Scores based on analysis of 32 recent reviews
Customer Service (In-Store)
6.0/10Reviewers are divided on in-store customer service. Some praise knowledgeable and helpful staff, especially during fittings, while others report being ignored or encountering rude employees. For example, several reviewers specifically mention positive experiences with named employees like Elvis and Sofie, while others describe feeling dismissed or unimportant.
18 reviews mention thisOnline Order Fulfillment
3.0/10Many reviewers express frustration with online order fulfillment. Common issues include delayed shipping, lack of communication, and receiving incorrect items. Several reviewers mention waiting weeks for order confirmations or receiving no response to inquiries.
8 reviews mention thisReturns and Refunds
4.0/10Several reviewers report negative experiences with returns and refunds. Issues include being treated poorly during the return process, receiving store credit instead of a refund, and encountering difficulties with gift cards. One reviewer stated they were "treated like the scum off the bottom of the garbage can" when attempting a return.
6 reviews mention thisPricing and Value
5.0/10Some reviewers express concerns about pricing and value. Complaints include higher prices compared to online retailers and feeling ripped off due to discrepancies between advertised and actual prices. One reviewer felt "ripped off" when the checkout price for a wedge was significantly higher than the price tag.
4 reviews mention thisProduct Fitting Experience
9.0/10Several reviewers highlight positive experiences with club fitting services. They praise the knowledgeable staff who take the time to offer different options and provide personalized recommendations. Reviewers specifically mention putter fittings as a positive experience.
5 reviews mention thisPros & Cons
What Customers Love
"Went for a putter fitting at Golftown on the Queensway in Toronto. Excellent experience! The fitting professional, Sofie, took the time to bring several different putter options for me to try."
"Today I went into golf town to purchase a new 3 wood. Not know what I was looking for, I was approached by Sales professional Elvis. His knowledge, patience and technique was truly outstanding."
"Went in to exchange a dozen golf balls I was given for Christmas for similar bats but different colour...no problem."
"Recently purchased a 4-hybrid but it came with a head cover for a 3-hybrid.Grant in Customer Service was so helpful, and I received the correct head cover in a few days. Awesome!!!"
"Made several equipment purchases recently and received great service and help from the staff. Very happy with the selection and prices."
Common Complaints
"My wife went in looking for a new set of clubs her first someone looking after her by setting her up with something she wanted to try she hit them in the sim after that it was like we where not there we looked at some other clubs no attention so we just left my wife was not impressed"
"I ordered several items on line. There website indicated that within 3-4 business days I would received a confirmation of my shipment. I ordered over 14 days ago and yet to receive any confirmation."
"Don’t try to return anything. You will be treated like dirt. I bought stuff there for years. Returned one golf bag and was treated like the scum off the bottom of the garbage can. Never went back."
"Tried to buy a Cleveland wedge at the Laird Dr, Toronto store. Sign said $179, sticker on club said $179. At the checkout they want $271!!"
"I was told the repair (a club head separating from the hosel due to epoxy failure) would take 10 days and cost over $22."
Common Questions About Golftown
Answers derived from customer review patterns
Is Golftown legit and trustworthy?
Golftown is a legitimate retailer of golf equipment, but reviews indicate a lack of consistency in customer service and order fulfillment. While some customers report positive experiences with in-store fittings and helpful staff, others describe issues with online orders, returns, and misleading pricing. The trustworthiness of Golftown appears to depend heavily on the specific location and the nature of the purchase. Customers should exercise caution and be prepared for potential challenges, especially when making online purchases or attempting returns.
Based on 32 reviewsDoes Golftown have good customer service?
Golftown's customer service is a point of contention among reviewers. Some customers praise the knowledgeable and helpful staff, particularly during in-store fittings and equipment purchases. However, a significant number of reviewers report negative experiences, including being ignored by staff, encountering rude or unhelpful employees, and facing difficulties with online order support. The quality of customer service seems to vary significantly depending on the location and the specific employee, making it difficult to provide a definitive assessment.
Based on 32 reviewsIs Golftown worth it for small business?
For small businesses, Golftown presents a mixed bag. The potential for personalized fittings and knowledgeable staff could be beneficial for equipping employees or clients with the right gear. However, the reported inconsistencies in customer service and order fulfillment could lead to frustration and delays. Small businesses should carefully weigh the potential benefits against the risks of unreliable service before choosing Golftown as a supplier.
Based on 32 reviewsWhat is Golftown's return policy like?
Based on customer reviews, Golftown's return policy can be problematic. Several reviewers report negative experiences when attempting to return items, including being treated poorly by staff and receiving store credit instead of a refund. These issues suggest that Golftown's return process may not be as smooth or customer-friendly as expected. Customers should carefully review the return policy and be prepared for potential difficulties before making a purchase.
Based on 32 reviewsLooking for Something Different?
Compare Golftown against 80 similar sports & outdoors options.
View Alternatives